Where We Deliver

Cities

Scottsdale, North Scottsdale, Fountain Hills, Paradise Valley, Phoenix, Arcadia

Zip Codes

85016, 85018, 85028, 85032, 85050, 85054, 85250, 85251, 85253, 85254, 85255, 85256, 85257, 85258, 85259, 85260, 85268

Abrazo Arizona Heart Hospital, Abrazo Arizona Heart Institute, Phoenix Children's Hospital, Abrazo Scottsdale Campus, Mayo Clinic, HonorHealth Scottsdale Osborn Medical Center, HonorHealth Scottsdale Thompson Peak Medical Center, Scottsdale Liberty Hospital, HonorHealth Rehabilitation Hospital, and HonorHealth Scottsdale Shea Medical Center.

Local Cemeteries and Funeral Homes

Hansen Desert Hills, Whitney & Murphy Funeral Home, Scottsdale Heritage Mortuary, Bunker Family Funeral Homes, Messinger Indian School, Green Acres Mortuary & Cemetery, Paradise Memorial Garden.

Retirement Communities and Care Facilities

The Vi at Thompson Peak, The Vi at Silverstone, Westminster Village, Desert Flower Assisted Living, Sierra Pointe, Pueblo Norte, Andara, The Belmont Village, Silverado, Sagewood, Tuscany At McCormick Ranch, Brookdale Desert Ridge, Brookdale North Scottsdale, Brookdale Central Paradise Valley, Springs Of Scottsdale, Scottsdale Shadows, Life Care Center Of Scottsdale, Life Care Center Of America, Life Care Center of Paradise Valley, Westminster Village, Brighton Gardens, Mimosa Springs, Barton House Alzheimer's, Ethan Care Home, Scottsdale Heritage Court, Dream Catcher Assisted Living.

 

Delivery Policy

Holiday Delivery

To help us ensure on-time delivery during busy holidays and seasons, please place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Eve, New Year's Eve, Valentine's Day, Easter, Mother's Day, Memorial Day, Father's Day, Independence Day, and Labor Day.

We are closed on these holidays: New Years Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Same Day Delivery

If you order by 2:00pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 11:00am on Saturday.

Specific Times

We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times

Normal delivery times are 9am to 5pm daily. During major holidays such as Valentine's Day and Mother's Day, we offer extended hours and delivery times. Please call to verify.

Wine Deliveries

The purchaser of wine must be over the age of 21, and the recipient must be over the age of 21. In order to deliver wine to a recipient, they must over the age of 21 and must be home to receive and sign for the delivery. The recipient may be asked to show a valid form of identification. In compliance with state liquor laws, we keep a record of all wine deliveries made within the last two years. We mostly only offer and deliver wine, but we are able to sell and deliver beer as well. However, this is only done by special request, and all of the same rules above apply.

Funeral Homes

These orders are our very highest priority. If you have placed an order that is too late for us to make it to the funeral service, we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.

Hospitals

When placing an order for an arrangement to be delivered to a hospital, please provide the room number and any other pertinent information. We will call the hospital ahead of time to confirm. We are unable to deliver to patients that are in the ICU. Per hospital rules, we can only deliver to the front desk. Once it has been left with the front desk, the hospital is responsible for bringing the delivery to the patient.

High Schools

High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.

PO Boxes

We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If No One Is Home

Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange collection from the store. During the summer months, it is too hot to leave flowers outside, so we will not leave flowers at the doorstep. There may be a redelivery fee charge should the recipient not be able to collect an arrangement when we have made every attempt to make a successful delivery. Please note that it is very important to give us gate code information when placing an order. 

Incorrect Addresses / Security Gate Access

We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase. Some areas in our Valley are gated, we ask that you include the name of the subdivision and details as to whether we need a gate code to gain access. We do call the recipient before attempting to deliver in order to ensure that we have the correct address and any other delivery information that is pertinent to a successful delivery.

Canceling Or Changing An Order

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of flowers and natural products, we are unable to cancel or change orders already in process at the florist, en route, or delivered. Email changes on cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately 480-991-8800. All changes or cancellations MUST be verbal and agreed upon by the management.

Recipient May Be Contacted

In most cases, we call our recipients to ensure they will be home to accept the delivery, due to the warm temperatures here in the Valley. When placing an order, please provide a valid phone number that we can call to contact the recipient. 

Request To Leave Item At Door

The customer assumes all liability for requests to leave arrangements on doorsteps. We highly discourage special instructions requesting delivery to a doorstep, porch, yard, or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

Recipient Refusal Of Delivery

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift. In those rare cases, we will donate the flowers to our local hospital or nursing home.

Card Messages

The message that you write is the message that is sent with the gift. We do not include any billing information with your order, and flowers cannot be sent anonymously.